customer service gave me the wrong pass, no refund!

absoluteDann

Yes, I am quite familiar with myki, however still don't understand how it relates to the comment regarding Citylink. My only complaint about myki so far is that I can't use funds on it to purchase drinks at the station vending machines.

G00GS

Make it 10 reboots, I need you to suffer...

computerflyer

I was not aware I was communicating with an internet reference model of good behaviour patrol person.

I am so so sorry. mea culpa. out to the shed for me. I shall repent. 20 hail marys. 5 windows reboots. may my last 20 posts be removed in retribution....

G00GS

computerflyer, your original post, you derailed the thread second post in...

absoluteDann asked you the relevance of the Myki system to the OP's gripe about a road tollway issue (which is privately owned)

Thats called hijacking a thread...

computerflyer

G00GS, the post was in response to a question about what a light hearted comment reffing myki had to do with a Citylink gripe.

G00GS

computerflyer, while what you write may be relevant it should be in its own section and not hijack someones else's valid complaint...

manfredh

I didn't realise it was that bad.

NSW had its own equivalent; the over specified smart card system that we spent a few hundred million on over almost a decade, only to just throw that money away and cancel just as it entered testing phase.

Same waste of money, only difference is one state persisted with a failed product and the other state didn't even keep trying so there's been no change after all that time and money.

computerflyer

Read up on the wonderful new Victoria public transport ticketing system. $1.3 billion, years late and still not working on Melbourne trams or buses, just on trains (and is actually accurate some percentage of the time). It is as buggy as it can get.

The rules include such clever clauses as "if the myki fails (reports suggest that is quite often), you are obligated to buy another ticket or leave the public transport." Any time the myki ticketing system (or metlink for that matter) fails, it is on the customer to buy another ticket or potentially cop a fine. There is never any onus on the great Victoria ticketing system to actually work. Victoria has taken the concept of user-abusive public transport to a new level unmatched world-wide by many accounts.

So, you get on a tram but the myki readers are all off line. The law is off you must get. Right.

Myki - the most incompetent waste of money in Australian history, except perhaps the DOD Sea Sprite helicopter fiasco. (Search the internet for that sorry tale and another $1 billion waste of tax dollars).

Does that help?

absoluteDann

I don't understand the reference to myki, computerflyer.

computerflyer

nb,

Consider yourself lucky there was no myki operating on the tollway. If there was, you would have been obligated to get off the road even though you might not have been able to touch on or off because all their machines were broken, and you would have no way of knowing it.

"Not our problem, contact <uncaring someone else>" is the basic tenet of Brumby government policies. Consider there is no point of responsibility for the public transport, or even just train system. Why would a private tollway be any different?

This sad government who cannot deliver even common sense approaches in Victoria belittles us all.

nb

I phoned citylink asking which product would suit my needs as I needed to use both eastlink and citylink, the customer service assisntent was great and offered me a melbourne pass.

2 months later I received an invoice from eastlink informing me that I owe X amount of money because I didn't have a pass.

I phoned citylink to find out what was going on to be told that my credit card details could not be found on the system and that somebody with higher access to the system would call me back, no worries I said.

I received a call from citylink customer service explaining that my credit card details could still not be found..."well im looking at my credit card statement right now and it says citylink melbourne".

After some silence i'm told that I actually bought the wrong product and I had bought a pass judt for citylink. Customer service went on to suggest that I phone eastlink and ask for the invoice to be waived as I made a mistake and bought the wrong citylink product.

"Are you telling me I made a mistake? because Iremember correctly that I phoned not knowing what product I needed and was offered a melbourne pass which suited my needs!

I went on to ask if citylink would be prepared to pay for the eastlink invoice but no, this could not be done because it was out of his hands and was my own doing.

I have written to citylink but have still not received a reply.