Refused to tell me % of price increase on my purchase.

[computerflyer]

It is amazing some businesses can keep going. Do you reckon the so-called manager actually was a manager? If so it looks like you can only be better off. (If I was a feral giving a customer a serious bit of lip I would not call a manager over either.)

That being written, what is your own business model that you don't price by taking your costs into account and adding profit? If the brass went up 10% would you put up your entire product 10% including non-brass bits, for example? If you just resell brass wouldn't you add a fixed profit margin on top of your actual costs - perhaps averaged over time to account for lumpy spot prices?

[Brass Turner]

I have been buying brass from George Weston & son for many years. Today I went in put in my order and was told there had been a price increase not a problem I am used to that because brass has been going up in price quite a lot. I made my purchase picked up the brass and went home. Then I got thinking I should have asked the percentage of increase so I could pass it on to my customer. I phoned the company and the person I spoke to refused to tell me what the increase was and he became a little abusive so I said don’t worry about it I will absorb the increase myself but next time I will be buying my brass somewhere else his reply was good we don’t want your custom anyway can I give you the phone numbers of the other suppliers to which I replied no thanks I can find them myself. Then I asked to speak to the manager to which he replied you are speaking to him. So I told him to have a look on not good enough he would find his company on there.