Can't Imagine Worse Service

[Dan377]

I chose both my wedding dress and bridesmaids dresses from a store in Wetherill Park called the Bridal Factory.

A little over a month away from my wedding, I contacted them to find out where the bridesmaids dresses were. Two days later, 32 days before I was due to get married, they called me back and advised that they could no longer get the material and they could no longer get the colour so they wouldn't be making my bridesmaids dresses. No apology; no offer of assistance; no offer of a discount. I don't think they would have called me unless I had followed them up. I later found out that the manufacturer had offered two other shades of material to the store but the manager, in his infinite wisdom, decided I wouldn't like them. But it got worse.

By that stage I had already had a fitting in my wedding dress. I went back, two weeks before the wedding, for a final fitting and to collect the dress. The dress was covered in what appeared to be chocolate stains. There was also a yellow patch that appeared to be animal or rodent urine of some sort. When my mother and I got angry with the manager, he asked why I hadn't noticed it last time???? Most stores probably would have apologised profusely and arranged for it to be fixed - I had to fight with them instead.

The quality of the dress is poor - there were strands hanging off it everywhere - it looked like a factory second. I even questioned if it was floor stock - that's how badly it was made.

In the end, the manager was kind enough to give me a $63 discount for all of my trouble.

Brides - stay away!!! This place is nasty and if you try a google search, you'll find plenty of upset and annoyed customers like me. These people very nearly ruined my wedding day. I was left with a clashing colour scheme thanks to their incompetence. Your wedding is more imporant than that - don't take the risk!