Poor student support and general rudeness

[RADV4300]

Having submitted assignment 2 of 12 of my Cert 3 OHS course, I was surprised to receive a return email from John Suttle stating that my answers did not correspond to the questions asked, and that I needed to resubmit it in the workbook provided.

After checking my work, I returned email asking him to provide more detail. I also informed him that I did not have an electronic workbook, only a hard copy version, and that I submitted my assignment in the same manner as I had the first one.

I receive a response basically repeating the first one, so I again returned email, again stating I was unable to see the problem and asking that he call me to discuss.

I received a third email basically repeating the first and second, only more forcefully, and with 'the workbook' attached. The workbook was for a Cert 4 OHS course, a completely different course.

I emailed back pointing out their error and asked why they did not detect this, even after four days of correspondence. I also stated that I still did not have an electronic workbook and to redo work because of their administration error was unacceptable to me and, as such, I wished to lodge a formal complaint.

I received a fourth email stating I needed to complete the electronic workbook and instructing another person to send same to me. By this time the tone of the email was very abrupt and rude.

I again returned email, again stating I wanted my complaint escalated as I would be cancelling my enrolment based on this experience. I received a return email telling me to 'feel free' with contact details of the Managing Director, Harold Baldry.

Harold apparently spoke with John and then emailed me (again, no phone call to discuss) stating that he could see 'no wrong doing on either side', but offering me a good will refund of $200, only a 50% refund.

I returned email, asking how he could see no wrong doing when I basically asked to do a completely different course without apology, and that I have spent the last week sorting it out because they were unable to. I acknowledged the good will gesture, but stated that, as my company paid the course fee, I would need to inform my manager and HR of the dispute unless I could refund them fully. I asked that he reconsider his refund policy based on the fact that they had only marked 1/12 assignments.

I received a return email stating his good will gesture was withdrawn as the administration error had been 'rectified'.

I responded by saying I was disappointed at his somewhat unprofessional decision, and to cancel my enrolment. I received a return email back simply saying 'Done'.

I have since informed my Manager of my decision to withdraw from this course, and have forwarded copies of emailed correspondence to the relevant training person in my organisation.