Two years of issues and they still can't get it right....

[The Mop]

You would have to wait outside the complex for five days.
They don’t know when they come, it’s plus or minus two working days.
If they say that they can’t get to the meter, then they can’t disconnect either, because the switch is in the meter box.

[hannahmichel]

In November 2008, my husband and I moved house and advised Origin Energy. Having been through a move before, we assumed that the 'disconnecting' and 'reconecting' with our long-time energy supplier would once again be straight forward. We were wrong...

To start off with, our new residence is located in a gated complex and for several months following our move and many phone calls, we were continuously told that they could not gain access to our metre and we would need to wait outside the complex 'all day' to let them in (at this time we did not have our home phone connected and could not 'buzz' them in). We were told they could not call us when they arrived so we could let them in. We kept receiving notices in the mail advising us that our power would be switched off it we did not have our metre read. Finally after another painful phone call we were told, 'Oh, we automatically read all of the metres in you complex every quarter and we already have the reading.' NOT IMPRESSED!

Then after applying for a credit card in September 2009, we were declined and upon investigating the 'black mark' against our name, we were told we had an outstanding bill with Origin from November 2008. A bill that was sent to our previous address after we had advised them we had moved. We had since received several bills to our new address, NONE of them stating we had an overdue amount. We paid this bill immediately, however, this will remain on my husband's (the electricity is under his name) credit rating for 5-7 years. NOT IMPRESSED!

Eight months later, we have just received our latest bill with the overdue bill from 2008 added. Upon ringing Origin I was continuously told that this was unpaid until finally the customer service rep realised that it was. I was told it would take up to 10 working days for a new bill to be issued and received. 9 days later, I ring and have to sit through another painful explaination to a different customer service officer who tells me that there has been a 'misnderstanding' and it will take another 2 weeks to sought it out.

What a joke!