Transdirect - Don't trust them

[AchtungJudah]

I think that the industry is at fault here, not transdirect and not the customer.

The industry generally hires incompetent ninnies who are poorly paid and poorly treated (mostly Indian students) they see a box marked "fragile" and they ignore it, or they throw around cartons in the back of their vans and trucks without a care in the world for the goods inside or the end-user because at the end of the day they are making only $120 and they've invested lets say $10k-20k for a vehicle.

Other high paying reputable companies such as UPS and the like offer impressive salaries and incentives to employees and provide them with a vehicle. They attract a better workforce BUT they unfortunately must compensate for this by charging their customers a little more for freight.

[AchtungJudah]

I am a small business owner who uses transdirect for shipping our goods interstate.

I just stumbled upon this website after "googling" transdirect because the direct link to their site appeared to be down / unavailable.

Anyway..like i said we have use transdirect for shipping and thus far they have not let us down. The pick up goods ontime, they deliver ontime, their online booking system is easy.

My opinion on this complaint about the 50" plasma being damaged in transit is this: You cannot hold a company responsible for damaged goods when they have made it clear in their terms and conditions that once you sign for goods it out of the freight companies hands and in yours.

I advise the person thinking of taking transdirect to court not to do so because legally you cant win because you / your father failed to adhere to the terms and conditions.

If that was my 50" Plasma, i would have firstly packages it with alot of protection in the event of ruff handling by the couriers and depot workers and then I would have inspected the TV upon delivery.

Common Sense. Its not nice to ruin a companies rep for the sake of your ingnorance.

[computerflyer]

A sample of 1, but their service was top rate from their web site quote system, to pickup, to delivery as advertised, when advertised, with no worries, according to the recipient.

[computerflyer]

Searching the web there are more good comments about transdirect than bad. (most carriers have some bad press.)

I just engaged them to take 2 boxes to SA from Melbourne. Pickup was on schedule, as advertised. I'll update if the delivery goes pear shaped, estimated in 2-3 business days.

[owlsmeg]

I have been very happy with the Austalia Post courier servicees and aklso Express Post even for slightly bigger items.. also Australian Aire Express seem very good.;

[dammit]

Ouch. someone just recommended this company to me as a replacement for Aus Post, but after reading these posts I'm not sure anymore. Has anyone out there had any good experiences of them? Would it be worthwhile checking them out or not?

[kadee]

Just this very minute a courier knocked on my door to deliver my camera which had been sent away for repair.

He handed me the thingy to sign and I asked if he was willing to wait while I unpack it and give it a whirl? He said and I quote "I won't wait".

He said all you have to do is sign your name and put 'STC' beside it. Subject To Check.

There ya go.

[DG58]

Mahoosive, this is a very good post and so true with every customer out there.

It's just amazing how Transdirect by issuing a threat caused themselves 10 folds more in damage to their reputation then any unhappy customer could.

[kadee]

I too would never again use Transdirect after they left a laptop on my rarely used upstairs balcony to swelter in the weather without anyone knowing it had even been delivered. This despite the con-note being marked NO UNATTENDED DELIVERY!

Wonder how long it will take this company to demand NGE remove their customer's complaints under threat of legal action!

[computerflyer]

Mahoosive,

Good on you - well written.

[Mahoosive]

Dear Transdirect,

It appears that you are currently unaware that as a customer, I had written my own Terms and Conditions. Unfortunately it seems you weren't aware of this when you took my money to transport my goods. Had you called me and asked me if there were any specific terms and conditions to take my money I would have happily shared them with you.

It seems you are unhappy with my service as a customer. Under my terms and conditions (which you were free to ask me about at any time) it clearly states that when your company costs me $3000, that I reserve the right to be dissatisfied with said service, and share the details of the sub standard service on a public forum so as to ensure others don't suffer similar losses. Now that you are threatening me with deformation, I feel it necessary to inform you that I am a non-responsible entity, and I feel the need to terminate this conversation and switch off my phone so as to avoid any further questions which I will most likely be unable to answer.

Although my insurance company would pay for any deformation damages, (which is I guess, the reason I pay insurance premiums) I feel that I would be better off ignoring you. Remember, truth is a defense to deformation.

Next time I will be sure to inform my father that should any packages come which he is unable to inspect before the courier makes a hasty exit, to inform the driver to reload the package on the truck and transport it 1200kms from whence it came (which I suspect would be another fee for which I would be responsible).

[alassinsane]

I agree with Thing.
I really can't imagine a driver waiting around for me to set everything up and test it.
I'll definately steer clear of this company, their response doesn't fill me with confidence that they give two hoots about the complaint.

[Thing]

Interesting information in this thread...
Should I ever use a transport company in similar circumstances they wont get a signature until the item is fully inspected & with electrical equipment that would mean until it is set up & seen to be in proper working order.

I wonder what the driver will be doing whilst people spend 10-20 mins setting up their TV's, computers, etc to test them I'm sure he will be patiently waiting & fully understand that everything must be fully tested before signing...

Although it wont be with a Transdirect driver either, its wrong when companies use the law to avoid their responsibilities for their own reckless behaviour.

[dusty_rusty_2000]

The delivery driver is clearly at fault here. If he had done his job properly, he would have investigated who the receiver was, rather than simply thrusting a deliver docket at the first person he found. This gentleman could have been an elderly neighbour or just a passer-by and as it turns out, a very sick man recovering from a stroke that may not have full brain function and diminished responsibilities.

"Any comments or statements by you that are found in any way to be defamatory or untrue that result in loss of business or damage to Transdirect’s reputation will be pursued to the full extent available at law."

The arrogance of this statement is enough for me to put your company on my "do not use" list". Transdirect ranks right up there with Tiger Airlines and Big Pond so don't go blaming the OP for defaming your company: you are doing a great job of it yourself.

[G00GS]

Well said, computerflyer and Kadee...

I would also like to know how well it would go down with the driver if you refused to sign because you are unable to properly check the goods.

It is from Transdirects own reply that will make me steer well clear of them...