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This week, several companies have had a close encounter with our Top 10 Gripes. Shortlisted for an appearance next week, Elders, Herron and now Ticketmaster have all been able to solve member gripes prior to their listing in our Top 10.
Elder's sin was to delay payment of an insurance claim. Not a new or unique problem with this industry we know, but still important. Elders contacted our member, admitted the backlog was huge and that the cheque was in the mail. We hope so.
On a different note, when our member Bisbel complained to Herron that their Ibuprofen tablets looked all too much like lollies for his liking, and all too much to the liking of his kids, Herron replied in the following way.
Interesting, Bisbel notes that he remains "unimpressed" by their response, and this may be something that NGE needs to take up in the future. Herron wrote:
Thank you for contacting us regarding the Chemist Own Ibuprofen talets. We value your feedback and appreciate you bringing this to our attention. Input from our valued consumers is an effective way for us to improve our standards of high quality and service. Colours are used for indentification purposes so that all tablets are not just white tablets. Identification of a specific tablet is critical. However, we are looking at changing the colour at some point in the future but indetification of the product will still be critical and a factor we need to bear in mind. As you have pointed out, its up to us as parents to keep all medicines and harmful substances out of reach of children.
Once again thank you for taking the time to contact us and for supporting our wholly Australian Owned Company.
Kind regards,
Elaine Griffin
CONSUMER SERV
Finally, Ticketmaster were proving a problem for our member Dusty_Rusty_2000 who wanted tickets for John Farnham but seemed unable to see a seating plan before handing over the $. Dusty didn 't like the sound of this, but has since found a Ticketmaster agent in the ACT so all is well.
In other news, Simone Bergholcs from Optus has been in touch with NGE claiming that they'd still like to solve Rubyjazz's gripe about her Optus mobile not working in Kununurra. Rubyjazz tells us she's not heard from Optus since the listing 2 weeks ago as Gripe of the Week. We hope contact can be made here sooner than later.
Also this week, Kitzo reports back that ANZ refunded him his $29.50 "HONOUR" fee and says that if you seriously don't want a payment to go through when you haven't got the cash in your account then you need to tell ANZ so. More on this in the Scorecard section.
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