|
"The business process starts with the customer. In fact, if it is not started with the customer, it all too many times abruptly ends with the customer."
˜William Scherkenbach ˆ Keynote Speaker and Author on the subject of Quality.
Erics 2c worth
How true this is. Think about a business you are happy with and I'll bet they start everyday thinking about the customer. Lets get more businesses thinking about the customer !
Eric Finney is a long standing member of NGE. Beginning this week, he will be the contributing editor of our Quote Box. Suggestions and comments can be directed to Eric at
|
